Effective Date: 25.06.2025.
Welcome to Demand24! These Terms and Policies govern your access to and use of our services through our website (demand24.org) and mobile applications.
By accessing or using our platform, you agree to be bound by the terms below.
1. Services Provided
Demand24 connects users with local service providers for on-demand services including, but not limited to, home cleaning, beauty services, personal care, and wellness. Demand24 acts only as an intermediary; actual services are performed by third-party providers.
2. User Eligibility
You must be at least 18 years old to use our services. By creating an account, you confirm that you meet this requirement and that all information you provide is accurate.
3. Bookings & Cancellations
Bookings can be made through the website or app.
You may cancel or reschedule a booking at least 24 hours in advance without penalty.
Cancellations made less than 24 hours before the appointment may incur a fee or be non-refundable.
4. Payments
All payments are processed securely via our platform.
We accept credit/debit cards and other digital payment methods.
Prices are displayed before booking confirmation. Demand24 reserves the right to modify pricing at any time.
5. Refund Policy
If you're unsatisfied with a service, please contact us within 24 hours of the appointment. Refunds or compensation are evaluated on a case-by-case basis and are not guaranteed.
6. User Conduct
You agree not to:
Misuse or disrupt our platform.
Discriminate against or abuse service providers or other users.
Provide false information or impersonate another person.
Demand24 reserves the right to suspend or terminate accounts that violate these rules.
7. Service Provider Responsibility
Service providers are independent contractors, not employees of Demand24. They are solely responsible for:
Quality and completion of services.
Holding appropriate licenses and insurance where required.
Complying with all relevant laws and regulations.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
9. Limitation of Liability
Demand24 is not liable for:
Injuries or damages resulting from services performed.
Scheduling conflicts or provider availability.
Service quality issues beyond reasonable control.
Users are advised to verify provider qualifications when relevant.
10. Changes to Terms
We may update these Terms and Policies from time to time. If we make significant changes, we will notify users through the platform. Continued use of the service constitutes your acceptance of the revised terms.